Public Service

The New Albany Public Service Department pledges to be the organizational leader in providing benchmark services and infrastructure management to the community. With a strong commitment to its citizens and business partners, we serve to ensure safety and quality of life in New Albany. Working collectively, we find success in solving problems confronting our community so we can move forward for a better tomorrow.

New Albany is committed to the protection and preservation of the natural environment through the implementation of best management practices. Read on to see how city staff and partners protect environmentally sensitive areas of the community. New Albany’s Public Service Department also takes care of all waterways within public spaces and right of ways; however, our ability to sustain the natural environment and avoid flooding depends upon the assistance of property owners whose land contains or abuts a waterway.

The Public Service Department provides ongoing maintenance and improvements to our infrastructure to ensure your safety and protect your investment. If you see a condition in the City that requires attention, please call 614-855-0076 or email us.

The Fleet division services and repairs more than 100 pieces of city-owned equipment, including mowers, tractors, plows, salt spreaders, generators, and the 50+ vehicles used by every department throughout the City.

New Albany’s street trees provide numerous benefits. As part of the urban forest, street trees absorb stormwater, filter and cool the air, increase property values, and improve the walkability of the community. New Albany staff recognizes the importance in preserving, creating, and maintaining a vibrant urban forest. New Albany is a “Tree City USA” community and has maintained that designation since 2010.

The Forestry division manages the health and safety of New Albany’s trees through tasks such as pruning and removal. Work is planned seasonally according to the biological needs of different tree species. The Forestry division is also responsible for the safe operation of chainsaws, commercial wood chippers, and the City’s bucket truck. The forestry division maintains trees on public property and prioritizes the care of street trees in the right-of-way. Generally, trees located on a homeowner’s private property are the homeowner’s responsibility to maintain. Any questions, please call 614-855-0076

The Streets division collects leaves that have been raked to the curb. Leaf machines are pulled by trucks housing large-volume boxes for collection. These trucks make a series of passes by each New Albany home to collect leaves. Each year, the Streets division collects more than 500,000 pounds of leaves. You can follow along with the collection route and pickup schedule by following the link here. If you have any questions, please call 614-855-0076.

The primary purpose of the City’s parks and open space division is to actively maintain all city-owned parks, playgrounds, and common areas in a manner consistent with New Albany’s demonstrated quality and aesthetic. If you have any questions about parks or common areas, please contact us at 614-855-0076.

New Albany maintains approximately 372 lane miles of roads during winter months. Snow removal operations are scheduled for 24-hour service, as crews work shifts to make roads safe and passable during winter weather events. For each snowfall event, it is our goal to have every street cleared within 24 hours after the snow event ends. Click here to learn more about our snow removal procedures.

The Streets division is responsible for the general oversight of annual roadway maintenance to keep our roadways clean and in good working condition. Streets division averages 700-800 pothole repairs and redresses 10 miles of roadway berm annually while maintaining more than 372 lane miles of roadway.  To learn more about our  Streets division, click here. Any questions, please call 614-855-0076

Thursday is the normal collection day for trash, yard waste and recyclables in New Albany. However, collection days may vary from time to time due to holidays, weather conditions and other factors. Please make sure to place all trash, recycling and yard waste at the curb before 7 am. Collection is provided by Rumpke, which bills residents directly. Click here to learn more about our recycling and waste collection.

The primary purpose of the City’s Utilities division is to actively maintain all city-owned utilities in a consistent manner that demonstrates the quality and aesthetic of New Albany. As housing and commercial developments continue to grow, the Utilities division takes on more infrastructure responsibilities by maintaining all fire hydrants, water lines, sanitary and storm sewer lines.

New Albany Public Service Department
7800 Bevelhymer Road
New Albany, OH 43054

Phone: 614-855-0076
Fax: 614-855-8585
publicservice@newalbanyohio.org