Public Service


From street maintenance and snow plowing to refuse and leaf collection, the New Albany Public Service Department is committed to continuously improving the services we provide to residents.  The department takes great pride in paying close attention to the details of daily living that can enhance your quality of life.

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    Environmental Services & Waterways

    New Albany is committed to the protection and preservation of the natural environment through the implementation of best management practices. Read on to see how city staff and partners protect environmentally sensitive areas of the community. New Albany’s Public Service Department also takes care of all waterways within public spaces and right of ways; however, our ability to sustain the natural environment and avoid flooding depends upon the assistance of property owners whose land contains or abuts a waterway.

    Stormwater Management
    Wye Installation on Sump Pumps

    Leaf Collection

    Service crews collect leaves that have been raked into piles at the curb or in the tree line. Leaf vacuum machines are pulled by trucks housing large volume boxes for collection. These trucks will pass each New Albany home to collect leaves at least five times and collect more than 500,000 pounds of leaves. Please call 614-855-0076 with questions. Click here to learn more about our leaf collection procedures.

    Snow Removal

    New Albany maintains approximately 285 lane miles of roads during winter months by placing de-icing liquids, plowing snow and dispensing salt. This represents 248 total streets including residential, commercial and highway roads. Crews also clear snow from public parking lots and sidewalks on publicly owned property. Snow removal operations are scheduled for 24 hour service as crews work shifts in order to make roads safe and passable during winter weather events. For each snowfall event it is our goal to have every street cleared within 24 hours after the snow event ends. Click here to learn more about our snow removal procedures.


    New Albany Public Service crews are responsible for the general oversight of annual roadway maintenance, to keep our roadways clean and in good working condition. Crews average 700-800 pothole repairs and redress 10 miles of roadway berm annually while maintaining more than 285 lane miles of roadway. Crews also maintain pavement markings, including stop bars and crosswalk lines. To learn more about our Streets division, click here.

    Urban Forestry

    New Albany’s street trees provide numerous benefits. As part of the urban forest, street trees absorb storm water, filter and cool the air, increase property values, and improve the walkability of the community. New Albany staff recognizes the importance in preserving, creating, and maintaining a vibrant urban forest. New Albany is a “Tree City USA” community and has maintained that designation since 2010.

    New Albany’s public service department maintains trees on public property and prioritizes the care of street trees in the right-of-way. Generally, trees located on a homeowner’s private property are the homeowner’s responsibility to maintain. Throughout the year, public service crews actively prune, plant, and remove trees along city streets to encourage growth of a strong, healthy and attractive urban forest. Click here to learn more about our Urban Forestry program.

    Fleet Maintenance

    The Public Service Department staff services and repairs over 75 pieces of city-owned equipment including mowers, tractors, plows, salt spreaders, generators, pumps and the vehicles used by every city department.

    General Maintenance

    The Public Service Department provides ongoing maintenance and improvements to our infrastructure to ensure your safety and protect your investment. If you see a condition in the city that requires attention, please call 614-855-0076 or email us.

    Land & Buildings

    The Public Service Department is responsible for general maintenance and improvements to city-owned lands and structures. Staff maintains five buildings, two cemeteries, one park, one water tower and seven properties.


    As housing and commercial developments continue to grow, the Public Service Department takes on more infrastructure responsibilities, maintaining all fire hydrants, water lines, sanitary and storm sewer lines, streetlights and underground electrical wiring.

    Trash, Recycling and Yard Waste

    Thursday is the normal collection day for trash, yard waste and recyclables in New Albany. However, collection days may vary from time to time due to holidays, weather conditions and other factors. Please make sure to place all trash, recycling and yard waste at the curb before 7 am. Collection is provided by Rumpke, which bills residents directly. Click here to learn more about our recycling and waste collection.


    Public Service
    7800 Bevelhymer Road
    New Albany, OH 43054

    Phone: 614-855-0076
    Fax: 614-855-8585

    New Albany consists of 285 miles of roadway and 278 miles of water and sewer lines.