Police

New Albany is one of Ohio’s safest communities and a reason for this low crime rate is the strong interaction between our officers, residents and businesses. Whether performing vacation house checks, patrolling neighborhoods or conducting bicycle safety programs for children, our officers understand that strong relationships set the foundation for a safer community. New Albany officers are also deeply committed to upholding the values of professionalism, integrity, respect and compassion to those they serve and protect.

New Albany police utilize multiple communications channels to stay in touch, including social media; the LIST city e-newsletter; and, when time is of the essence, the CODE RED call-out network that sends information to phone numbers and email addresses for those who have registered for the free updates.

Our school district partners promote the idea that if you see something, say something and report it. We couldn’t agree more. Even though New Albany’s crime levels are low, please report suspicious activity to the police at 614-855-1234. Those who believe an activity could be a life threatening emergency should call 9-1-1 immediately.

The New Albany Police department is the primary Public Safety Answering Point (P.S.A.P.) for the City of New Albany. Police dispatchers take all emergency 9-1-1 calls. Calls for service are classified and then dispatched to police personnel and/or transferred to the appropriate fire or EMS emergency department. Cellular 9-1-1 calls are answered by either the Franklin County Sheriff’s Office or the Ohio State Highway Patrol and then transferred to the proper agency.

Tips

9-1-1 dispatchers understand that callers may be under a great deal of stress and are trained to provide help in a timely and professional manner. When calling 9-1-1, please keep in mind the following tips:

• Stay calm

When callers are scared or agitated, they are sometimes difficult to understand. Staying calm helps get questions answered more quickly and the appropriate help dispatched more easily.

• State the nature of your problem quickly and clearly.

Until dispatchers know the nature of the call, they cannot begin to ask the questions most relevant to solving the problem and sending help. When calling 9-1-1, state the problem and be prepared to answer follow-up questions.

• Be prepared to give your location and phone number.

In most cases when someone calls 9-1-1, the address and telephone number are immediately available to the dispatcher; however, cellular callers cannot be located unless they tell us where they are. If you don’t know an exact address, look for intersections or landmarks such as nearby businesses. Memorize your mobile phone number.

• Answer the dispatcher’s questions simply and directly.

When asked yes or no questions, reply simply yes or no. If asked to describe something, be prepared to provide as much detail as clearly and concisely as possible. Follow any instructions that the call-taker gives you for your own safety.

• Don’t hang up!

Don’t hang up when you think that the conversation is over with the call-taker. The dispatcher on the phone is your link to the officer, paramedic or firefighters en route. In many cases, field units en route to a call may ask questions that the dispatcher needs to ask the caller. Also, staying on the phone during a crisis or altercation will potentially allow the call-taker to hear a crime or will let us know that you are safe.

• 9-1-1 hang ups

Per policy, New Albany police officers respond to all 9-1-1 calls where the caller either hangs up prior to the dispatcher completing the call, or when there is an open line or accidental call. Dispatchers will call the number back, but a police response will also be sent in order to ensure that what the caller stated is happening is in fact happening. If you call 9-1-1 accidentally, please stay on the line so that the dispatcher can speak to you.

Dispatch

The New Albany Police Department staffs a 24/7 communications dispatch center. New Albany dispatchers are responsible for answering multiple administrative and 9-1-1 lines ranging from animal complaints, residential and commercial alarm drops, crimes in progress, public disturbances, traffic complaints, automobile crashes and fire and medical emergencies. Dispatchers respond to nearly 5,000 calls for service annually. Fire emergencies are also part of our 9-1-1 response system. We work closely with the Plain Township Fire Department, which provides fire and emergency medical service to New Albany residents.

Dispatchers log each officer’s activities daily in the computer aided dispatch (CAD) system, information which includes arrive-on-scene times, disposition and in-depth information on each call. Our dispatchers also enter warrants, protection orders, missing persons, stolen vehicles, stolen license plates, stolen guns and stolen articles into the LEADS and National Crime Information Center (NCIC) computer systems.

All dispatchers of the New Albany Police Department are state of Ohio Notary Publics and their Notary services are available to the public, free of charge, 24 hours a day.

The dispatch communications center itself, located at 50 Village Hall Road, includes two fully functional dispatch stations and one call-taker station if needed.  Both dispatch stations are equipped with CAD (computer aided dispatch system) and RMS (records management system).  Each station is also equipped with up to date 9-1-1 phone lines and state-of-the-art phone systems.

MyPD App

With the explosion of smart phones and other mobile devices, residents can now provide tips through the MyPD smart phone app.

The MyPD app won’t replace 9-1-1 by any means. If you see something happening that may be a medical or life threatening emergency, please call 9-1-1 immediately. But for those times when you have a general police question, have information about an ongoing investigation, or want to provide feedback about our staff, this app allows you to conveniently access your police department at the touch of an icon on your mobile device. MyPD also allows you to download pictures along with text, something you can’t do over the phone. This information then automatically gets sent via email to the New Albany police dispatcher on duty.

Those downloading the app will be asked to insert the country, state and city they want to download. The country and state fields must be chosen before you can enter New Albany as the city. The entire process takes no more than a couple of minutes. Once New Albany is chosen and the app is downloaded onto your mobile device, residents have another easy 24/7 means of access to their local police department. For those submitting questions, please remember to insert contact information or police staff will not be able to respond.

CodeRED™

New Albany utilizes CodeRED™ to notify the entire community or targeted areas in case of an emergency or urgent situations that require immediate attention.  CodeRED™ is a high-speed telephone communication service available for emergency notifications. Examples of notifications may include natural disasters (tornado warnings/watches, fires), man-made disasters (terrorism, chemical spills, gas leaks), search and rescue (missing children, adults or disabled persons) and crime (prisoner escape warnings, sexual offender/predator alerts).

CodeRED™ uses a database of phone numbers and emails that is offered at no cost to residents and businesses. The information in the CodeRED™ database is secure and confidential and will only be used for emergency notification purposes.

Please click here to register for CodeRED™.

Severe Weather Awareness – residents can receive severe weather alerts as part of their CodeRED™ registration. Additionally, residents can learn more about how to prepare for severe weather events at the Franklin County Emergency Management and Homeland Security website:  www.franklincountyohio.gov/emahs.

The New Albany Police Department offers a variety of programs geared to keep residents and businesses informed and engaged. From block watches to Safety Town to school resource officers, our officers and dispatchers value the opportunity to interact with the community to develop relationships that set the foundation for a safer community.

• New Albany Police Department Organizational Chart
• AMBER Alert – A voluntary partnership between law-enforcement agencies, broadcasters, transportation agencies, and the wireless industry, to activate an urgent bulletin in the most serious child-abduction cases.
  Columbus Police Department
• Department of Homeland Security
• Department of Justice: Office on Violence Against Women – Provides federal leadership in developing the nation’s capacity to reduce violence against women and administer justice for and strengthen services to victims of domestic violence, dating violence, sexual assault, and stalking.
• Department of Justice: Office for Victims of Crime – Committed to enhancing the nation’s capactity to assist crime victims and to providing leadership in changing attitudes, policies, and practices to promote justice and healing for all victims of crime.
• Federal Bureau of Investigation (F.B.I.)
• Franklin County Children Services – Provides protection, care and permanency for children who are abused, neglected or dependent.
• Franklin County Sheriff’s Office
• National Center for Missing & Exploited Children – Serves as the nation’s clearinghouse on issues related to missing and sexually exploited children.
• National Highway Traffic Safety Administration
• Ohio Department of Public Safety
• Ohio State Highway Patrol
• Safe Kids Worldwide – A global organization dedicated to preventing injuries in children.
• Sexual Assault Response Network of Central Ohio (S.A.R.N.C.O.) – Sexual violence intervention and prevention program serving Franklin County.
• Stopbullying.gov – Provides information from various government agencies on what bullying is, what cyberbullying is, who is at risk, and how you can prevent and respond to bullying.
• The Partnership at Drugfree.org – Translates the science of teen drug use and addiction for families.
• U. S. Immigration and Customs Enforcement Victim Notification Program – Allows eligible victims and witnesses to obtain reliable and timely information regarding a criminal alien’s release from custody.

Thank you for your interest in the New Albany Police Department! New Albany is one of Ohio’s safest communities and a key reason is our police force’s strong interaction with residents and businesses to protect life and property. Whether performing vacation house checks, offering women’s self-defense classes and a Citizen Police Academy, working with businesses, patrolling neighborhoods, conducting bicycle safety programs for children or maintaining a presence on the school learning campus throughout the academic year, our officers understand that strong relationships set the foundation for a safer community.

Our department currently consists of more than 20 uniformed staff and nine civilian staff, including seven full-time dispatch staff. More than 90% of our uniformed officers have obtained degrees and one third of our officers are military veterans. The department holds itself to the highest standards of excellence and professionalism and earned National CALEA Accreditation in 2019. The New Albany Police Department is now one of less than 70 law enforcement agencies out of approximately 1,000 in Ohio to earn CALEA accreditation.

For more information regarding New Albany Police Careers please visit New Albany Police Careers